Plans
Three tiers. The line between them is how much of the work the AI does — everything about running a quality programme by hand is in all three.
From 15 agents
The smallest contract is 15 agent seats. Evaluators and managers come included on top of that, so you're not paying for the people doing the reviewing.
Pay annually, get two months
An annual contract costs the equivalent of ten months. Same plan, same seats — you just stop paying for two of them.
Essential
A complete manual QA programme. No AI.
- Unlimited manual evaluations
- Weighted scorecards with critical questions
- Disputes, dashboards and exports
- Calibration between evaluators
Most chosen
Smart AI
The AI transcribes and scores; your team reviews.
- Everything in Essential
- AI transcription with speaker labels
- AI auto-scoring with per-question guidance
- Call metrics, hold time and dead air
- 50 AI analyses per seat per month
Elite AI
Adds coaching — turning scores into conversations.
- Everything in Smart AI
- Per-agent coaching reports with evidence
- Team view: who needs the conversation
- Coaching PDF and email to the agent
- An API for your dialer, CRM or warehouse
- 200 AI analyses per seat per month
What's in each plan
| Feature | Essential | Smart AI | Elite AI |
|---|---|---|---|
Manual evaluations Unlimited, on any channel | |||
Weighted scorecards Sections, half points and N/A | |||
Critical questions A miss zeroes its section | |||
Agent disputes With resolution and audit trail | |||
Dashboards Trend, agents, teams and channels | |||
Insights Most-failed questions, coverage, evaluator consistency | |||
CSV and PDF export Grouped however you need it | |||
Calibration Blind scoring and comparison report | |||
Activity log Everything that happened, linked | |||
Bulk user import CSV with preview and per-row checks | |||
English and Spanish Interface, emails and reports | |||
AI transcription Speakers, language hints, timestamps | |||
AI auto-scoring Drafted by the model, reviewed by a person | |||
Custom AI instructions Your own rubric on every question | |||
Unverified flags The model says when the transcript didn't prove it | |||
Call metrics Talk ratio, pace, filler words | |||
Hold and dead air Measured from the audio, with timestamps | |||
Calibrate the AI Score the model against your auditors | |||
Conversation API Push conversations in, pull scores out — Elite | |||
AI custom fields Ask the model your own questions about every conversation and get a structured answer back — outcome, product mentioned, promise made. | |||
Context fields Feed the model what it cannot know from the audio — the campaign, the offer, the policy in force that week — so it scores against the right rules. | |||
Coaching reports Per agent, grounded in real calls | |||
Team coaching view Who needs the conversation this week | |||
Coaching PDF and email Sent to the agent in their language |
Pricing is per agent seat and quoted per conversation, because a 20-agent team and a 400-agent BPO are not the same problem. Tell us your size and we'll come back with a number.
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