Peak season without hiring a single extra auditor.
Volume triples in November and your QA capacity does not. Score everything anyway — across calls, chats and email — and find out what customers are actually contacting you about while it is still November.
The sample was never the problem. It was all you could afford.
Volume triples, QA does not
The months where quality matters most are the months you review least.
Three channels, three tools
Calls scored in one place, chats in a spreadsheet, email nowhere.
You know the score, not the reason
Contacts spike and nobody can say which product, which promise or which page caused it.
What you get
Coverage that scales with volume
Scoring capacity is not headcount, so December looks like every other month on the dashboard.
One scorecard, every channel
Calls, chats and email evaluated against the same standard, so 'quality' means one thing across your operation.
Reasons, from the conversations
What customers actually raised, clustered — which is the input your operations and product teams have never had.
Same-day feedback for seasonal staff
A temp who hears about a call on day two is a better agent for the remaining six weeks.
Questions people ask about this
Yes, and it is worth thinking about which questions should apply to which channel — 'was the greeting warm' means something different in a chat. N/A per question handles the ones that genuinely do not apply.
Talk to us about the shape of your year before you sign. Pricing follows conversation volume, which already tracks your seasonality.
See it on your own calls
Send us a handful of recordings and your current scorecard. We will score them, show you the result next to what your team scored, and tell you honestly what you would and would not gain.
No automated demo. A real conversation, usually within one business day.